I was cleaning off my desk this morning and came across that check I got from CSG. I’m sort of afraid to cash it because I don’t want it to bounce and cost me money. I thought I would take a quick visit to their site to check out the backoffice and see if anything new was happening. The link didn’t seem to work. What the…? I figured they were all done, but then a new website appeared. It is something called HomeownerMedia.com.

I can’t get over how many companies these guys have going on. I will see about putting together a list some day but suffice it to say, they have a lot of companies floating around the web all interlinked and referring to each other as “Strategic Partners” or some other term that implies they are not owned by the same company.

So I poked around the new site and found a way to log into th backoffice. There are some new things, some of the same things, different pay plans and still no way to contact them. So I opened a ticket asking what is going on. We’ll see if I get a reply. They haven’t sent an email out to anyone in months so I seriously doubt they plan to respond to anyone. 

There are no doubt some very upset people who paid for the $997 (or whatever) upgrade and now are sitting there with nothing. If this describes you, I recommend contacting your State’s Attorney General, Department of Consumer Protection and/or Department of Banking. The BBB is pretty much a useless organization but you can complain there as well if you want. If you have an attorney friend, maybe you can have him/her write a letter demanding a refund since the company seems to have changed their business from what you paid for. If you don’t ask for what you want you will never get it. SPEAK UP!!!

Anyway, I thought I would continue following this company as they try to figure out how many more people they can make money off without providing any sort of customer service at all. I guess they never heard of the term “outsourcing.”

Filed under: Consolidated Solutions Group

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